Terms of Service

1. Who We Are

This website and the Get Digital Business portal are operated by Agile Delivery Consulting Ltd, trading as Get Digital Business (company number 14276451), registered in England and Wales.

Registered office: 8 Windmill Hill Lane, Ashill, Ilminster, Somerset, TA19 9PA, United Kingdom.

2. Acceptance of These Terms

By using this website, signing up for a website package, or using the Get Digital Business portal, you agree to these Terms of Service and to our Privacy Policy. If you are signing up on behalf of a business, you confirm that you have the authority to agree to these terms for that business.

3. Services We Provide

We provide done-for-you websites for small businesses, on a monthly subscription, currently offered as Starter, Complete, and Growth packages. Full details of what's included in each package are set out on our Pricing page, which forms part of these terms.

Depending on your package, we may also provide access to the Get Digital Business portal, a platform for managing appointments, customer messaging (including WhatsApp), and your Google Business Profile. Portal features available to you depend on which package and integrations you have chosen.

4. Pricing and Payment

Our packages are billed monthly in advance by Direct Debit, collected through GoCardless. Your Direct Debit is protected by the Direct Debit Guarantee. There is no upfront setup cost for our advertised packages.

We may change our prices from time to time. If we do, we will give you at least 30 days' notice before any price change takes effect on your account. Continuing to use our services after that date means you accept the new price.

5. No Minimum Term and Cancellation

There is no minimum term. You can cancel at any time by contacting us using the details in Section 12. Cancellation takes effect at the end of your current monthly billing period, and we do not charge a cancellation fee.

We do not provide refunds for the current billing period already paid, except where we are required to by law. Once your cancellation takes effect, we will take your website offline and disable portal access, unless we agree otherwise with you in writing.

6. Your Responsibilities

• Give us accurate, up-to-date business and contact details
• Make sure any content, images, or brand assets you give us are lawful to use and don't infringe anyone else's rights
• Keep the Microsoft or other account you use to sign in to the portal secure, since the portal authenticates you through that account rather than a separate password we issue, and tell us promptly if you think it's been compromised
• Use our website and the portal lawfully, and not in a way that could disrupt or misuse our services or other users' data

7. Our Responsibilities

We will provide our services with reasonable care and skill, and aim to keep the website and portal available, though we don't guarantee uninterrupted availability, since we rely in part on third-party providers such as Microsoft Azure, Google, and Meta.

We don't guarantee specific business outcomes, such as search engine rankings, booking volumes, or review counts. These depend on many factors outside our control.

8. Intellectual Property

We retain ownership of our website templates, code, and the underlying portal platform. We grant you a licence to use your website and the portal for as long as your subscription is active.

You retain ownership of your own brand, logo, business content, and any customer data processed through the portal on your behalf.

9. Third-Party Services

Our services connect to third-party platforms including Microsoft, Google, Meta/WhatsApp, GoCardless, and Microsoft Azure. Each of these operates under its own terms, and we are not responsible for their availability or how they perform. See our Privacy Policy for details on how these integrations handle your data.

10. Limitation of Liability

Nothing in these terms limits our liability for death or personal injury caused by our negligence, for fraud, or for anything else that can't legally be limited or excluded.

Subject to that, our total liability to you arising out of or in connection with our services is limited to the amount you paid us in the 12 months before the event giving rise to the claim. We are not liable for indirect or consequential losses, such as loss of profits or loss of business opportunity.

11. Suspension and Termination

We may suspend or terminate your access to our services if a payment fails and isn't resolved within a reasonable time after we contact you, if you materially breach these terms, or if we're required to do so by a third-party provider whose platform we rely on (for example, if Meta suspends WhatsApp access at the platform level).

12. Changes to These Terms

We may update these terms from time to time, for example to reflect changes in our services or the law. We will give you reasonable notice of any material change before it applies to you. The "Last Updated" date above shows when these terms were last revised.

13. Governing Law

These terms are governed by the laws of England and Wales, and any disputes will be dealt with by the courts of England and Wales.

14. Contact Us

If you have any questions about these terms, please reach out at [email protected].